Terms & Conditions

  1. When we have received your booking we will instantly send you a confirmation email.
  2. It is the responsibility of the client to inform My-Krakow-Apartments.com if they do not receive a confirmation email. Please contact: info@suricata.cz
  3. Within 24 hours we will confirm the apartment's availability and send you an accommodation voucher. All successful apartment bookings result in an voucher issued by My-Krakow-Apartments.com.
  4. Your credit card details are used to guarantee your booking. No monies will be deducted from your account at the booking stage. You will pay the landlord in full when you check in to your apartment. You may choose to settle your account with another credit card, providing the credit card type is acceptable to the landlord.
  5. After the booking has been made the landlord will normally carry out a pre-authorisation check using your card details to check that funds are available and the card is valid. If there is a problem with your card, the landlord will notify My-Krakow-Apartments.com, and then we will contact you to ask for details of a different credit card. If this is not possible, My-Krakow-Apartments.com will cancel your reservation and notify you of the cancellation by email.
  6. Should you wish to cancel your reservation, you can do so by clicking at the cancel link you will find in your confirmation email. The details below are maximum penalties; if possible we prefer to ask for mild compensation, as often we are able to fill the places, the only case we are strict in is no show. The cancellation fee will be debited automatically from the credit card.

    Bookings for 1 - 3 nights
    Cancellation more than 7 days prior to arrival: 20 EUR (admin fee)
    Cancellation 7 to 1 days before arrival: 1 night charge
    No show or cancellation on the day of arrival: whole stay charge

    Bookings for 4 - 7 nights
    Cancellation more than 7 days prior to arrival: 20 EUR (admin fee)
    Cancellation 7 to 1 days before arrival: charge 30 % of your whole stay
    No show or cancellation on the day of arrival: charge 50 % of your whole stay

    Bookings for more than 7 nights
    Cancellation more than 7 days prior to arrival: 20 EUR (admin fee)
    Cancellation 7 to 1 days before arrival: 3 nights charge
    No show or cancellation on the day of arrival: 7 nights charge

    Bookings for 1 month and more
    Cancellation more than 14 days prior to arrival: 20 EUR (admin fee)
    Cancellation 14 to 5 days before arrival: 7 nights charge
    Cancellation 5 to 0 days before the arrival: 14 nights charge

    Cancellation during the stay is only possible after the first month, after a one-month stay a 14 - day notice applies

    Especially for shorter bookings (1 - 5 nights) or in absolute necessity, we reserve the right to change the apartment for an equivalent or better unit for the same or smaller price.

    RESERVATIONS OF 3 APARTMENTS / NEW YEAR CANCELLATION POLICY
    We accept cancellations of reservations a month before your reservation charging an administration fee of EUR 20 for each apartment booked. If you cancel less than 30 days before your arrival, we charge 30% of the total amount, therefore we need a 30% prepayment of the total amount, which can be made either by bank transfer or by charging the credit card.


  7. All apartment bookings made at My-Krakow-Apartments.com are issued with a Booking Reference Number, you will receive this in your confirmation email. This is your reference number with My-Krakow-Apartments.com, please use this reference in all communications with My-Krakow-Apartments.com. If you lose this number, you can contact us at info@suricata.cz.
  8. My-Krakow-Apartments.com sells apartment accommodation from an inventory supplied by each landlord, and does not over-sell that inventory. My-Krakow-Apartments.com does not accept any liability for unavailability of apartments caused by the landlord's over-selling their own apartment inventory.
  9. You must be at least 18 years of age to book apartments on My-Krakow-Apartments.com

Customer Support
info@suricata.cz
+420 283 890 530

Krakow